How to Engage Your Customers With Relatable Content

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Summary

Learn how to write relatable content that connects with your audience and builds trust. This post covers why โ€œboringโ€ copy works, how to use customer language, and practical steps to create copy that converts without the fluff.

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Stephanie Pleasants

A web designer and digital strategist helping women entrepreneurs create stress-free websites that attract clients and grow with their business. Through Instanticity, I share simple web design, blogging, and SEO tips to help you show up confidently online.

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Your copy doesnโ€™t have to scream to be seen. In fact, sometimes the quietest words are the ones your audience hears the loudest.

As a small business owner, youโ€™ve probably felt the pressure to write exciting, punchy content. But hereโ€™s the thing: flashy copy might get attention, but relatable content earns trust, and trust is what leads to clicks, clients, and conversions.

Letโ€™s talk about how โ€œboringโ€ copy might be the most powerful tool in your content toolbox.

The Problem With Only Chasing โ€œAttention-Grabbingโ€ Copy

I’m sure you’ve been there. You write a bold headline, throw in some clever phrases, and wait for the likes and leads to roll in. But what happens when your reader feels hyped but confused?

If they donโ€™t see themselves in your content, youโ€™ve lost them. Relatable copy slows the scroll by making your reader feel understood, not overwhelmed.

What Makes Content Relatable (And Why It Sells)

Relatable content is grounded, specific, and emotionally honest. Itโ€™s not about writing like a robot, itโ€™s about writing like a real human, talking to another human.

For women entrepreneurs especially, relatable content builds emotional safety, signals respect, and creates space for your audience to lean in and trust you.

Step 1 โ€“ Truly Understand Your Audience

Before you write a single word, pause and ask: Who am I talking to?

  • What are they struggling with?
  • What matters to them?
  • What kind of language do they use?

Use Instagram polls, DMs, client calls, or even customer reviews to gather real insights. This is the root of voice-of-customer research. Go directly to the customer.

Step 2 โ€“ Use Your Customersโ€™ Actual Words

When you echo your audienceโ€™s thoughts back to them, they feel seen. It feels familiar. Try these sources:

  • Testimonials
  • Discovery call notes
  • Social media comments
  • Survey responses

๐Ÿ“Œ Example:
Before: โ€œWe provide innovative digital strategy solutions.โ€
After: โ€œYouโ€™re tired of piecing together your content plan, weโ€™ll help you create one that finally works.โ€

Step 3 โ€“ Talk About Pain Points Without Being Sleazy

Acknowledge the struggle, but donโ€™t weaponize it. Use language like:

  • โ€œIf youโ€™re tired ofโ€ฆโ€
  • โ€œYouโ€™re not failing – you just havenโ€™t found the right support yet.โ€

Pair each pain point with a promise or hopeful outcome. This builds trust, not pressure, and assures your potential client.

Step 4 โ€“ Offer Clear Context, Not Vague Promises

Cut the fluff, the excess. Instead of saying โ€œThis will change your life,โ€ try:

  • โ€œOur copy templates help you write your services page in one weekend, so you can finally launch.โ€

Use plain language and practical benefits. Be direct.

Step 5 โ€“ Let โ€œBoringโ€ Copy Do the Heavy Lifting

Details matter. โ€œBoringโ€ content (think FAQs, timelines and onboarding steps) is what calms nerves and helps your reader say yes.

โœจ Tip: Add a bullet list of whatโ€™s included, who itโ€™s for, and how it works. It shows youโ€™re not just selling, youโ€™re guiding.

Step 6 โ€“ Write Like a Human, Not a Brochure

Read your copy out loud. If it sounds stiff or salesy, rewrite it like youโ€™re talking to a friend.

Try:

  • Short sentences
  • Simple words
  • Swapping โ€œweโ€ for โ€œyouโ€

Relatable content doesnโ€™t try too hard. It just feels right. That’s because it sounds more like you.

Where โ€œRelatableโ€ Content Belongs in Your Marketing

You can use this approach across:

  • Instagram captions
  • Email newsletters
  • Landing pages
  • Sales content

Try the โ€œone message, three formatsโ€ method to stretch your content without burning out. Repurpose, repurpose, repurpose.

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Want to make content easier (and actually fun)?

You need the Content Creation Workbook + Planner. Itโ€™s full of simple prompts and planning pages to help you stay consistent, without burning out.

Grab It Here

Quick Relatable Copy Makeover (Mini Workshop)

Letโ€™s do a quick before/after:

Before: โ€œJoin our life-changing program for women in business.โ€
After: โ€œYouโ€™ll walk away with a 3-step system to finally feel confident writing your own copy.โ€

Before: โ€œWe offer strategic coaching for service providers.โ€
After: โ€œYouโ€™re juggling clients and content – weโ€™ll help you simplify what to say and where.โ€

Do The Thing

Grab one page of your website, maybe your About or Services page, and walk through these six steps. Youโ€™ll be surprised how much stronger your copy feels when it sounds like you. When you’re done, if you have a few minutes, do another page.

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