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How to Get More Video Reviews From Your Customers

Video reviews are a goldmine for building trust and boosting sales. They offer a level of authenticity and engagement that written reviews simply can’t match. Seeing a real person talk about their experience with your brand โ€“ their facial expressions, tone of voice, and the details they choose to share โ€“ can be incredibly persuasive for potential customers on the fence.

But how do you convince customers to leave a video review? It might seem like a big ask, but with the rise of social media and video platforms like YouTube, recording a video is becoming increasingly comfortable for many people. Here are some tips to get more video reviews rolling in:

Just Ask!

Sometimes, the simplest approach is the best. Don’t be afraid to directly ask satisfied customers if they’d be willing to leave a video review. Let them know you value their opinion and appreciate an unfiltered, authentic response about their experience with your brand.

Show What Others Are Doing

People are more likely to participate when they see others have already done so. Feature existing video reviews prominently on your website and social media channels. This not only builds confidence for potential reviewers, but the existing reviews can also provide helpful pointers on what information to include.

Offer to Interview Them

If a customer seems hesitant about recording a review on their own, offer to conduct a short interview. This provides them with a structured format to follow and can help them feel more comfortable on camera. Additionally, the interview format allows you to build trust by having a genuine conversation with the customer.

Provide Guidance

Take the guesswork out of what to say by offering a list of questions or talking points. This could include specific questions they can answer, or suggestions on how to showcase your product in use (“before and after” videos are popular!).

Here are some additional ideas to consider:

  • Run a contest or offer an incentive to encourage video review submissions.
  • Make the recording process easy. Utilize tools like video-ask platforms that allow customers to record a quick response through a web link.
  • Express your appreciation! Publicly thank customers who take the time to leave a video review.

By implementing these strategies, you can start collecting a wealth of valuable video reviews that will boost trust, conversions, and ultimately, your brand’s success.

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